Privacy Policy

Last updated: March 2025

Introduction

At Sparkle Motors, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our facility or use any of our services, including Undercarriage Cleaning, Quick Wash Express, and Full Detailing Service. By engaging with Sparkle Motors, you agree to the practices described in this policy. We encourage you to read it carefully so you can make informed decisions about the information you share with us.

Information We Collect

To deliver a seamless and professional car wash experience, we may collect the following types of information: Personal Identification Information such as your full name, phone number, and email address provided when booking an appointment or registering for our loyalty programme. Vehicle Information including your vehicle registration number, make, model, and condition notes relevant to the service requested. Payment Information such as transaction records processed through M-Pesa, card payments, or other accepted payment methods. We do not store full card details on our systems. Service History including records of services you have received at Sparkle Motors, such as previous Full Detailing Service visits or recurring Quick Wash Express bookings. Communications including messages or feedback you send us via phone, email, or our online platforms. We collect only the information necessary to serve you effectively and responsibly.

How We Use Your Information

Sparkle Motors uses the information we collect solely for purposes that benefit your experience with us and the efficient operation of our business. Specifically, we use your information to: Process and confirm service bookings for Undercarriage Cleaning, Quick Wash Express, Full Detailing Service, and any other offerings. Send appointment reminders, service updates, and notifications relevant to your vehicle care. Process payments and issue receipts or invoices accurately. Maintain your service history so our team can provide personalised and consistent care for your vehicle. Respond to your enquiries, feedback, or complaints promptly and professionally. Improve our services, facility standards, and customer experience based on aggregated usage patterns and feedback. Send promotional offers, loyalty rewards, or seasonal car care tips, only where you have opted in to receive such communications. We do not use your information for any purpose unrelated to the delivery and improvement of our car wash services.

Information Sharing

Sparkle Motors respects your privacy and does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: Service Partners: We may share relevant vehicle and service details with trusted third-party suppliers or equipment partners strictly for the purpose of completing a service you have requested, such as specialised detailing treatments. Payment Processors: Your payment information is shared with secure, authorised payment processing providers solely to complete financial transactions. Business Operations: We may share anonymised, aggregated data with analytics providers to help us understand service trends and improve our operations. No personally identifiable information is disclosed in this context. Legal Obligations: We may disclose information if required to do so by Kenyan law or a lawful directive from a competent authority. In all cases, we take reasonable steps to ensure that any third party handling your data maintains appropriate confidentiality and security standards consistent with this policy.

Data Security

The security of your personal information is a priority we take seriously at Sparkle Motors. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure storage of client records, restricted staff access to personal data on a need-to-know basis, use of trusted and encrypted payment processing systems, and regular review of our data handling procedures to align with best practices. While we strive to protect your information using industry-standard safeguards, please be aware that no data transmission or storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that affects your personal information, we will take prompt action to contain the breach and notify affected clients as required.

Your Rights

As a valued Sparkle Motors client, you have rights regarding your personal information that we fully respect and support. You have the right to: Access the personal information we hold about you upon request. Request corrections to any inaccurate or incomplete information we have on record. Request the deletion of your personal data, subject to any legal or operational retention requirements. Withdraw consent for marketing communications at any time by contacting us directly or following the unsubscribe instructions in any promotional message. Object to or restrict certain types of data processing where you have grounds to do so. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We will respond to all valid requests in a timely and professional manner.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Sparkle Motors handles your personal information, we warmly invite you to get in touch with us. Our team is ready to assist you with transparency and care. Visit us at: Sparkle Motors, Mombasa Road, Opposite Nextgen Mall, Industrial Area, Nairobi, Kenya. Email us at: [email protected]. We are committed to addressing your privacy concerns promptly and ensuring your experience with Sparkle Motors remains built on trust, professionalism, and the highest standards of client care.